Job Description

About Destro AI

Destro AI is building the intelligence layer for robotics — the system that tells robots and humans what to do across complex real-world operations. Founded by former leaders from HAI Robotics, Dexterity, and Matic, Destro is built on a simple thesis: robotics has solved movement, but not decision-making.

At the core of Destro is MothershipOS, a centralized brain that coordinates robots, humans, and workflows in real time. Unlike traditional systems that rely on local intelligence on each robot, Destro brings global intelligence across the entire operation.

Destro recently closed its Seed round at one of the highest valuations for a robotics company at this stage, and is already working with large enterprise operators to deploy real systems in production environments.

Role Overview

This is a hands-on, on-site role based at a live customer facility in Sumner, WA, supporting night-shift operations.

This role is responsible for the operational health of Destro's deployed robot fleet during night-shift operations. When an issue arises on the floor, this person diagnoses it, resolves it, and restores production. Responsibilities include deploying and commissioning new systems, maintaining the health of the existing fleet, training the warehouse associates who work alongside the robots, and serving as the on-site point of contact for Destro's engineering team.

The role requires extended on-site presence on the warehouse floor during night shifts. It offers direct, hands-on work with production robotic systems at an early-stage company, where field observations have a direct influence on product development.

As the site and deployment footprint grow, this person will be responsible for training incoming technicians.

What You'll Do

Deployment & Commissioning

• Deploy and commission Destro's robotic systems on-site — unboxing, assembly, charging infrastructure, network setup, and configuration
• Support site mapping, zone setup, and workflow configuration for new deployments
• Execute acceptance testing and validate systems against defined performance criteria before go-live

Testing & Validation

• Run functional, integration, and end-to-end tests on robots and the MothershipOS platform
• Validate robot behavior against expected workflows and document deviations
• Verify software updates and configuration changes in the live environment before and after rollout

Fleet Monitoring & Exception Handling

• Monitor the robot fleet through the MothershipOS dashboard throughout the shift
• Respond to and resolve robot exceptions in real time — blocked paths, failed picks, navigation faults, charging faults, connectivity drops
• Triage issues quickly to keep throughput and uptime targets on track
• Track exception patterns and recurring failures rather than just clearing them one by one

Preventive Maintenance

• Execute scheduled preventive maintenance on the robot fleet — inspections, cleaning, sensor calibration, wheel and drive checks, battery health
• Diagnose and repair mechanical, electrical, and electromechanical faults
• Manage spare parts inventory and coordinate replacements
• Maintain accurate maintenance logs and service records for every unit

Training & Enablement

• Train warehouse associates on how to work safely and effectively alongside Destro's robots
• Deliver refresher training as workflows change and new associates join
• Build and maintain SOPs, quick-reference guides, and troubleshooting documentation for the site
• Train and onboard new Destro technicians as the team grows, and serve as their point of escalation

Engineering Escalation

• Escalate unresolved issues to the engineering team with clear, complete diagnostic detail — logs, reproduction steps, photos or video, and site context
• Work with remote engineers to reproduce, diagnose, and verify fixes
• Feed field learnings back into the product so the same failure does not recur at the next site

Who You Are

• 2+ years of hands-on technical experience with robotics, automation, material handling equipment, or comparable electromechanical systems
• Strong mechanical and electrical troubleshooting instincts — able to isolate a problem across mechanical, electrical, network, and software layers
• Comfortable working independently on a night shift, often as the only technical person on site
• Able to stay calm and methodical when production is down and people are waiting on a resolution
• Clear communicator who can explain a technical issue to a warehouse associate and to a software engineer, in the right language for each
• Genuinely effective at teaching — this role trains associates and, later, other technicians
• Comfortable in a warehouse environment: on your feet for extended periods, lifting up to 50 lbs, working around powered industrial equipment
• Reliable and safety-first, with a high ownership mindset

Preferred Experience

• Experience with AMRs, AGVs, ASRS, sortation systems, or robotic picking systems
• Experience working inside a distribution center, fulfillment center, or 3PL operation
• Familiarity with Linux command line, networking basics (IP addressing, Wi-Fi troubleshooting, switches and access points), and reading system logs
• Experience with fleet management or robot monitoring dashboards
• Experience writing SOPs or training material
• Associate degree or technical certification in robotics, mechatronics, industrial maintenance, electronics, or a related field — or equivalent military or hands-on experience
• Prior experience training or leading other technicians
• Forklift or powered industrial equipment certification

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