We are seeking a Pharmacy Call Center Representative for a direct-hire, full-time opportunity with a healthcare organization in San Juan, PR. This position is ideal for a detail-oriented and customer-service-oriented Pharmacy Technician who enjoys working with pharmacies and healthcare providers and supporting pharmacy benefits, claims processing, authorization requests, and drug-related inquiries.
In this role, you will serve as a key point of contact for pharmacies and providers, providing timely and professional assistance with pharmacy benefits, claims, prior authorizations, and other pharmacy-related requests. The position requires strong communication skills, attention to detail, confidentiality, and the ability to work effectively in a structured healthcare environment. Candidates who are bilingual in Spanish and English, have pharmacy technician experience, and enjoy combining their pharmacy knowledge with customer service and administrative responsibilities will be well suited for this opportunity.Key Responsibilities
- Answer and manage telephone calls from pharmacies and healthcare providers in a timely, confidential, and courteous manner. - Provide customer service and guidance regarding pharmacy benefits, claims, authorization requests, and other pharmacy-related inquiries. - Document calls, drug requests, and follow-up activities accurately in electronic records. - Review and provide orientation to pharmacies regarding applicable pharmacy benefits and procedures....and/or experimentation. This position requires an automatic credit check after initial qualifications are met. Carry and use a firearm . Maintaining firearm proficiency is also mandatory. You will be ineligible to occupy this position if at any time you have been...
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