Job Description

Remote Customer Service AgentMake an Impact Through Meaningful Work (and Actually Enjoy Where You Work)At Disabled Veteran Solutions (DVS), we do more than answer calls and close tickets. We help people access critical government-based programs and provide vital support to our network of mission-critical partners. Every conversation matters, and the support you provide genuinely changes someone's day.We are looking for dedicated, tech-savvy, and people-first Remote Customer Service Agents. If you have remote experience and want an entry-level gateway into a long-term career where you can learn, grow, and thrive, you belong here.This is a fully remote role. You can do your best work from the comfort of your own space-with no commute and no office distractions.Training & Onboarding: To set you up for absolute success, you will participate in a structured onboarding & training program. Training: First two weeks following your start date Schedule: 9:00 AM – 4:30 PM ESTWhat You Will Do: You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.Your responsibilities will include:Update and Document Account Detail: Track communications, and identify areas where extra support can be offered, Accurately document all customer interactions, including inquiries, concerns, and resolutions Inbound Inquiry Handling: Answer inbound calls and emails to deliver a positive, solution-focused experience through the full customer and partner lifecycle. Technical Troubleshooting: Assist with basic technical troubleshooting, navigate web-based applications, and accurately create or escalate support tickets.Appointment Management: Schedule appointments at designated service locationsConducting follow-up calls to ensure issues are resolved and customers stay informedProviding consistent, high-quality service in a structured, supportive environment What We Are Looking For: We want dependable, thoughtful individuals who work well independently while staying connected to a remote team. While this is an entry-level position, strong tech skills and prior remote work experience are required.Required Qualifications: High school diploma or GED (additional education preferred). Prior remote customer service experience, ideally in a call or ticket-based environment. Tech-savvy mindset with an in-depth understanding of web navigation, computer applications, and multitasking (e.g., Microsoft Teams, Outlook, Word). Ability to troubleshoot basic technical issues independently and follow detailed directions. Strong verbal and written communication skills with the ability to quickly build rapport. Comfort working remotely with minimal supervision in a structured environment. Ability to complete an extensive credentialing and background check process. Fluency in reading, writing, understanding, and speaking English language.Preferred Qualifications: Bilingual (English/Spanish) skills are a strong plus.Technical & Work Environment Requirements: To set you up for success at home, you must provide: A reliable high-speed internet connection via a hardwired Ethernet cable (No Wi-Fi). A private, quiet, and distraction-free workspace. The ability to navigate multiple computer systems simultaneously.Schedule & Compensation: Regular Schedule: A full-time, 8-hour shift scheduled within our operational window of 8:00 AM – 9:00 PM, Monday–Friday. Consistency: Consistent attendance and reliability are essential for long-term growth. Compensation: Hourly pay $15.00 per hour, with room for advancement.Why Join DVS? Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).Here is why people stay with us long-term: Fully Remote: Work where you are most comfortable, focused, and productive.Supportive Team: Work in a team-driven environment where people actually help each other succeed. Room to Grow: We love to promote from within. Supportive Culture: We operate in a team-driven environment where people help each other succeed. Work with Purpose: A workplace where your work has purpose – not just tasks. Ready to Join Us? If you want a remote role where your work matters, your tech skills are valued, and you have a clear runway to build a long-term career, we would love to hear from you.Apply today and build a career with purpose at DVS. A pre-employment drug screening and criminal background check are required prior to employment.

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