Job Description

Job Opening at OG Dental: Dental Office Receptionist

OG Dental, a leading provider of comprehensive dental care, is excited to announce the availability of a career opportunity for an enthusiastic full-time Dental Office Administrator. This role is perfect for individuals passionate about healthcare and who thrive in a bustling environment, ensuring efficient administrative operations in a dental office setting. Please note, this position is based in our main office and is not eligible for remote work.

The successful candidate will join a dynamic team committed to delivering exceptional dental care and superb customer service. As the forefront of clinic interactions, you will play a vital role in shaping our patients' experiences, making it essential for you to embody dedication and professionalism in every task you handle.

Duties and Responsibilities

• Greet visitors and patients, ensuring a welcoming and professional entrance to the clinic.
• Answer phone calls, text messages, emails to manage appointment scheduling and handle patient inquiries with an uplifting demeanor.
• Maintain patient records with high levels of accuracy and confidentiality in accordance with HIPAA standards.
• Collaborate with dental professionals and other staff to streamline patient care and office procedures.
• Handle email correspondence with suppliers, patients, and insurance companies, and ensure timely responses.
• Participate in regular staff meetings to discuss improvements in patient care or office protocols.
• Engage in continuous learning about current dental practices and administrative processes to support office efficiency and effectiveness.
• Coordinate with dental staff to ensure smooth operation of all front desk responsibilities.
• Manage multiple administrative tasks including but not limited to scanning, faxing, mail distribution, and filing.

Requirements

• Proven experience in a customer service role, with a record of enhancing customer satisfaction.
• High school diploma or equivalent; additional qualification in medical administration or similar field preferred.
• Exceptional organizational abilities with the skill to manage time efficiently and prioritize tasks effectively.
• Strong interpersonal skills to interact positively with patients, staff, and external contacts.
• Capability to work effectively in a fast-paced environment and adapt quickly to changing situations.
• Proficient with office software and comfortable using technology, including dental office management software.
• Excellent oral and written communication skills, ensuring clarity and precision in all interactions.
• Detailed-oriented with a commitment to accuracy in all administrative tasks.
• A proactive approach to problem-solving and the ability to make informed decisions swiftly.
• The ability to multitask effectively, managing several tasks without compromising quality or service.
• Enjoy task switching and are comfortable handling various duties throughout the workday.
• Always eager to assist in creating a friendly and welcoming office atmosphere for everyone.
• Capacity to remain professional, courteous, and calm under pressure.
• Commitment to ongoing personal and professional development to ensure best practices are observed.

Wages and Benefits

• $22-$27/hour
• 30-40 hours/week
• Hours: availability until 7:00pm a few days a week
• Full time benefits: Health Insurance optional, 401k match optional, Accrued Sick Pay, Accrued PTO- up to 2 weeks depending on length of employment, 4 Paid Holidays/Year 

Application Process: Apply to this position by digitally sending CV 

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