Job Description

Job Responsibilities:

• Portfolio management of accounts; collect accounts receivable monies by analyzing open balances and taking appropriate action to contact customers; meet or exceed assigned DSO and past due invoice goals
• Solve problems through account reconciliation and the coordination for the correction of billing or cash application errors
• Resolve customer claims and disputed items while providing feedback to those processes to prevent similar errors in the future
• Analyze payment trends by customer or customer group and takes action to address and notify management when necessary
• Understand when, to whom and how to escalate issues to drive resolution
• Place accounts on credit hold as necessary
• Provide guidance to functional counterparts in operating units and management on matters involving exposure and risk associated with accounts receivable relationships
• Support department productivity goals managing incoming phone calls, chat, and email correspondence (Cases) as needed during peak volumes.
• Minimize losses due to bad debt
• Communicate with Field Operations and Commercial Sales Teams regarding account and portfolio status
• Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project

Skills:

• Accounts Receivable, AR, A/R, Collection, DEBT, Bookkeeping, Accounting

Education/Experience:

• Minimum associate’s degree in business related field preferred, or equivalent experience in lieu of associate degree
• 2+ years’ experience in credit and collections or customer facing role
• Understanding of basic accounting and bookkeeping procedures

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